Privacy Policy

Wise Owl Eco Grants is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information.

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What Information We Collect

We collect the following information when you contact us or use our services:

• Name

• Email address

• Phone number

• Home address

• Eligibility information (including whether you receive benefits, your household income, and any long-term health conditions)

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How We Use Your Information:

We use your information to:

• Assess your eligibility for government ECO4 grants

• Contact you about your application or our services

• Provide support and answer your questions

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Sharing Your Information

If you apply for a grant, your information will be shared with Broad Oak and other approved suppliers who may carry out the installation work, as well as with relevant government agencies, solely for the purpose of processing your grant application. We do not sell your data to third parties.

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Third-Party Services

We may use third-party service providers (such as website analytics or email marketing tools) to help us operate our business. These providers will only have access to the information necessary to perform their functions and are not permitted to use it for other purposes.

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How We Protect Your Information

We take appropriate security measures to protect your data from unauthorised access, alteration, or disclosure.

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Your Rights

You have the right to:

• Request a copy of the personal information we hold about you

• Ask us to correct or delete your information

• Withdraw your consent at any time

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To exercise your rights or if you have any questions about this policy, please contact Jaime at 03300 435 546.

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Updates to This Policy: We may update this policy from time to time. Any changes will be posted on this page.

Last updated: 29 October 2025